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CNA Surety ePay & Direct Bill Program

You and your customers can pay bond/policy premiums online by credit/debit card or ACH at your convenience, 24 hours a day. Simply go to the secure ePay web site – http://onlinepay.cnasurety.com – and follow the easy-to-use prompts. Pay your bill in minutes, saving you and/or your customer time and money.

All premiums for new and renewal bonds/polices are billed directly to the customer using the CNA Surety Direct Bill Program. This program saves you time and you still earn the same commission from KFB AGENCY, INC.! To aid customers who may have questions, your agency’s name, address and phone number appears on all billing invoices sent.

New Business – Original Premium
When a bond/policy is approved, you will receive a notice advising you accordingly. The bond/policy and invoice are mailed directly to the customer. We mail you a copy of the bond/policy for your records.

If the premium remains unpaid within 15 days, a second billing invoice is sent to the principal/insured for payment. If the premium is not paid 30 days after that, the bond/policy is canceled for non-payment of premium. Bonds that require obligee releases before they are closed are referred for further collection activity. In either case, the premium charge is removed and you will not receive any commission from KFB AGENCY, INC.

Renewal Premiums
Approximately 60 days prior to the renewal date, a renewal billing invoice is sent directly to the customer. In the event the premium remains unpaid 30 days prior to the renewal date, a second renewal invoice is sent to the customer, reminding them that the renewal premium is due.

In the event renewal premiums are not received by the renewal dates, cancellation letters are sent on all bonds and polices that contain cancellation provisions. Bonds that require obligee releases before they are closed are referred for further collection activity. In either case, the premium charge is removed and you will not receive any commission from KFB AGENCY, INC.

If you have any questions about ePay or the Direct Bill program, or have any other bonding needs, just give us a call. We are the experts in the bonding industry, and we want your business!